Citizens Advice provides free, confidential and independent advice to help people overcome their problems.

On their resources pages you can find information about how to go about renting or buying a home or just finding somewhere to live. You can also find advice on handling problems with your landlord and help to avoid losing your home.

These are available here: citizensadvice.org.uk/housing/

Contact details:
Phone: 0300 330 1025
Location: 60 Charles Street, Leicester, LE1 1FB

The government website offers information in regards to landlord responsibilities when renting out their property.
This information is available here: gov.uk/renting-out-a-property

For ongoing unresolved problems and complaints about letting agents/ agencies you can also contact the organisations below (and also about landlords if they are members of the Ombudsman scheme)

Property Ombudsman

Property Redress Scheme

Property complaints - Which

The City Council offers support services and advice to private tenants and landlords.
Phone number: +44 (0) 116 454 1001
Website: leicester.gov.uk/your-community/housing/renting-private-housing/
Additional information: gov.uk/renting-out-a-property

Charity providing expert advice and support regarding housing.
Free helpline (8am to 8pm on weekdays and 9am to 5pm on weekends): 0808 800 4444
Online chat: england.shelter.org.uk/get_help/webchat
Housing advice pages: england.shelter.org.uk/housing_advice
SHARP Project resource: leicestershelter.org.uk/