• For immediate, life-threatening emergencies, call 999.
• If you need medical help fast but it’s not immediately life-threatening, call 111.
• Accident and Emergency Services (A&E) at Leicester Royal Infirmary
  1. Open 24 hours a day, every day of the year.
  2. When you go to the Emergency Department, a doctor or nurse practitioner will assess your condition and decide what action to take.
  3. If appropriate following assessment you may be redirected to a general practitioner (situated within the Leicester Royal Infirmary with whom you will have an appointment time) who will manage your care.
  4. Suitable for people with life threatening injuries, chest pain, shortness of breath, abdominal pain, fractures.
  5. Location: Leicester Royal Infirmary, Infirmary Square , Leicester, Leicestershire, LE1 5WW

• Call Security Services’ 24 hour emergency line: 0116 252 2888 .
• If an ambulance is needed, ring 999 first and then call Security Services.
• You can use the Safezone app to get immediate assistance. This can be downloaded here
• If you need the police or fire service, call 999.

• If you’re in halls (either Oadby or City), call the Residence Life Team 0116 252 2428.

If you are worried about your mental health and safety and feel at risk of harming yourself you can ring your own GP or in an emergency:

• Ring or Visit LRI Urgent Care - 0845 045 0411


• Go to Accident and Emergency at Leicester Royal Infirmary


• If you are in immediate danger ring 999


• If you are in need of urgent NHS Mental Health Support you can call 111 then press option 2.


• 0116 252 2888 University Security Services
• Available 24/7. Should be contacted if there is an emergency.


• 0808 800 3302 Mental Health Crisis Outreach
• 24/7 support for people experiencing a mental health or emotional crisis requiring immediate help.


• 116 123 The Samaritans
• 24/7 support by phone, face-to-face, email and letter.
  Drop in at 1a Elmfield Avenue, Leicester LE2 1RB or email: jo@samaritans.org.

These services can help you straight away:

• 101 or 999 Leicestershire Police
  • You can also talk to the police in person at a police station .
  • Don't want to phone or walk in? Report it on-line instead.
  • If the incident occurred recently, you can call 999 to help the police deal with it urgently.

• 0808 802 9999 Rape Crisis England and Wales
  • Available between 12 noon to 2:00pm and 7pm to 9:30 pm every day of the year.
  • Offer services by women for women and girls.

• 0808 800 5005 National Male Helpline and Online Support
  • Available Monday, Wednesday and Friday 10:00am to 4:00pm, Tuesday and Thursday 8:00am to 8:00pm and Saturday 10:00am to 12 noon.
  • Available to males.
  • Provide free emotional support, information and signposting.

• 0116 273 3330 Juniper Lodge (Sexual Assault Referral Centre)
  • Available Monday, Wednesday and Friday 10:00am to 4:00pm, Tuesday and Thursday 8:00am to 8:00pm and Saturday 10:00am to 12 noon.
  • Provide telephone and face-to-face support for men and women aged 13+.
  • Information about reporting to the police.
  • Access to support and counselling services.
  • Forensic medical facilities.
  • Support throughout the reporting process.
  • Practical support and referrals to other agencies.

• 0116 255 8852 Leicester Rape Crisis – Jasmine House
  • Provide free and confidential telephone and face-to-face counselling and support to female survivors aged 13+.
  • One-to-one opportunity to talk things through and find practical ways of looking after yourself.
  • Help with identifying coping strategies to deal with difficult emotions.

• 0116 252 2888 Security Services.
• Available 24/7. Should be contacted if there is an emergency.


• 101 or 999 Leicestershire Police
• You can also talk to the police in person at a police station .
• Don't want to phone or walk in? Report it on-line instead.
• If the incident occurred recently, you can call 999 to help the police deal with it urgently.


• For support with Honour-Based Violence reach out to Karma Nirvana
• Call 0800 5999 247 or access their website support on the Karma Nirvana website


• For support with Female Genital Mutilation (FGM) reach out to the NHS and also Leicestershire Police
• You can call Leicester Royal Infirmary on 0116 2587770 to attend a confidential support clinic.
• More information can be found on their website here NHS Leicester Royal Infirmary International Well Woman Clinic .
• FGM is a crime and Leicestershire Police can support anyone who is a victim. Call 999 for emergencies and also take a look at their website for additional support Leicestershire Police FGM Support

We take harassment, discrimination and bullying very seriously and are here to provide sensitive and confidential support and advice to you if you do experience, witness or have been informed of any forms of this.

The University welcomes feedback from students at any time, but realise that there may also be occasions where you want to make a complaint about your experience.

Your SU Advice Service guide explains how to give feedback, and how to raise a complaint at all stages. to access it, just click here

Reporting and getting support for an incident

Do you require urgent assistance?

1. If you have been physically assaulted, attacked or need urgent assistance please contact the emergency services on 999.
2. If you are on campus or halls of residences: call security on +44 (0)116 252 2888 (emergency) or +44 (0)116 252 2023 (non-emergency)
3. To report a crime and other concerns that do not require an emergency response please call 101.

Reporting routes within the University

University Report & Support platform

You can report and get support for yourself or on behalf of someone else, here at our University.
Please be reassured that all services will treat your report sensitively and confidentially, your academic department will not necessarily find out unless you've requested they do so or there is a safeguarding issue.